Frequently Asked Questions

Questions before starting?

Clear answers about Desportek’s digital design services, checkout process, project briefs, revisions, delivery, and support.

Digital design services Secure checkout Online delivery
What does Desportek offer?

Desportek provides digital graphic design and UI/UX design services, including logo design, brand identity, landing page design, app screens, social media kits, and print collateral design.

Are Desportek services digital only?

Yes. Desportek provides digital design services. Final files are delivered online. No physical product is shipped unless a service page clearly states otherwise.

What happens after checkout?

After checkout, you will receive instructions to submit your project brief, brand details, references, content, and any required assets so the design process can begin.

What should I prepare before ordering?

Please prepare your brand name, project goals, preferred style direction, content, references, logo files if available, images, and any technical requirements related to the selected service.

How long does the design process take?

Turnaround time depends on the selected service package. Each product or service page should show the expected timeline before checkout.

Are revisions included?

Yes. Each service includes the revision rounds listed on the product page. Extra revisions or additional design work may require a separate quote.

What file formats will I receive?

File formats depend on the selected service. Logo and brand identity services may include formats such as PNG, JPG, SVG, PDF, or other agreed digital files. UI/UX services may include design files, exports, or handoff materials based on the package.

Can I cancel or request a refund?

Refund and cancellation rules depend on whether work has already started and what is stated in the Shipping and Refund Policy. Because the services are custom digital work, refunds may be limited once production begins.

How can I contact Desportek?

You can contact Desportek at support@desportek.com for service questions, order support, project brief assistance, or policy-related inquiries.

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