Privacy Policy

Privacy Policy / RGPD

This Privacy Policy explains what customer information Desportek collects, how it is used, and what rights customers have under EU data protection rules.

Data controller

The data controller is:

Celia Martinez Fernandez, trading as Desportek
18 Rue Theodore Botrel
86000 Poitiers
France

Email: support@desportek.com
Phone: +33 644654079

Data we collect

Desportek may collect the following information:

Identity and contact details:
Name, email address, phone number, billing address, and shipping address.

Order data:
Services and products purchased, order amounts, correspondence, briefs, uploaded content, and project details.

Technical data:
IP address, browser information, and basic website usage data through cookies or similar technologies.

Why we use this data

We use customer data for the following purposes:

To process and deliver orders:
This includes confirming purchases, delivering digital design files, shipping physical products, handling revisions, and providing customer support.

To meet accounting and legal obligations:
Order and invoice records may be kept as required by French accounting and tax rules.

To communicate with customers:
We may contact customers about their order, project brief, delivery, revisions, or support requests.

To improve and secure the website:
Technical data may be used to maintain site security, improve the customer experience, and prevent misuse.

Legal basis

We process personal data based on:

Performance of a contract:
To process orders and deliver purchased services or products.

Legal obligation:
To keep accounting, tax, and invoice records.

Consent:
For optional marketing or updates where consent is requested.

Legitimate interest:
To secure, maintain, and improve the website.

Payment data

Payments are processed by Airwallex.

Full card details and banking details are handled by the payment provider and are not stored by Desportek.

Sharing of data

Desportek only shares personal data with providers needed to operate the store and complete orders, including:

Payment processor: Airwallex
Website platform and hosting providers
Shipping carriers for physical products
Professional service providers where legally required, such as accounting support

Desportek does not sell personal data.

Retention

Order and invoice records are kept for the legal accounting period.

Other personal data is kept only as long as needed for the purpose it was collected, unless a longer retention period is required by law.

Customer rights

Customers may request:

Access to their personal data
Correction of inaccurate data
Deletion of data where legally possible
Restriction of processing
Objection to processing
Data portability where applicable

To make a request, contact:

support@desportek.com

Customers may also lodge a complaint with the French data authority, the CNIL:

https://www.cnil.fr

Cookies

The website may use cookies or similar technologies to support basic site functions, analytics, checkout, and security.

Customers can manage cookies through their browser settings where available.

Contact

For questions about this Privacy Policy, contact:

Desportek
Celia Martinez Fernandez
18 Rue Theodore Botrel
86000 Poitiers
France

Email: support@desportek.com
Phone: +33 644654079

This page explains the terms, policies, and customer information related to Desportek’s digital design services.

For questions about this policy, contact Desportek at support@desportek.com.